Shipping policy
Shipping & Handling Policy
Trade Name: Heritage Handcrafts LTD
Contact Information:
Phone: +44 20 7946 1678
Email: GrannisSpegal2253@outlook.com
Address: 69 Ashbourne Rd, Mitcham, CR4 2BE, United Kingdom
Shipping Updates
- Free shipping worldwide on orders over $99.
For U.S. Customers:
- Orders are checked and packed within 5 business days.
- A tracking email will be sent once your order ships.
- Estimated delivery: 7-15 business days after shipment, depending on your destination.
For International Customers:
- Orders are checked and packed within 5 business days.
- International delivery generally occurs within 7-28 business days, depending on the destination country.
Shipping Rates & Estimated Delivery Times:
| Order Total | Shipping Fee | Estimated Delivery Time |
|---|---|---|
| Under $60 | $7.99 | 7-28 business days |
| $60 - $99 | $5.99 | 7-28 business days |
| Over $99 | Free | 7-28 business days |
Note: Shipping fees for remote or distant countries will be calculated based on logistics and displayed at checkout.
Customs, Duties, and Taxes
- We now cover all customs duties and fees for the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
- For other countries, any applicable import taxes, duties, or fees are the responsibility of the customer.
- Customs authorities may impose additional charges; these are beyond our control and must be paid by the recipient.
- We ship DDU (duties unpaid). Any customs-related charges or taxes are payable upon delivery.
Delivery & Address Verification
- Please ensure your shipping address is accurate and complete before placing your order.
- We are not responsible for packages undelivered due to incorrect, incomplete, or insecure addresses.
- If your address is wrong, contact us immediately at GrannisSpegal2253@outlook.com with your order number.
- We cannot guarantee address updates after shipping; additional fees may apply for redelivery or corrections.
- Refusal or non-collection of the parcel from the local courier or post office results in no refunds or replacements.
- Packages shipped from overseas will not be returned to our warehouse if refused or unclaimed.
- If you no longer wish to keep your purchased items, contact us to initiate a return.